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FAQ

SETSOFRAN - Frequently Asked Questions 

 

SETSOFRAN London

we are based in UK and IE

Business Registration No. 640545, Dublin, Ireland

Learn more about SETSOFRAN London on About Us page:

We have pure online presence.

This way we are able to serve our customers all around the world.

We are releasing new styles over the year around. Keep and eye on our website, social media or sign up to our newsletter.

Some of our styles are Limited Edition. These styles are made in small batches but refreshed regularly across seasons . Most of the styles are not restocked after they are sold out – but we can make an exclusion due to high demand.

To make sure you won't miss anything sign up for the 'back in stock' product alert on the product page and make sure you are signed up to our newsletter.

Order Information

Please see the list of countries we deliver to, including delivery times and options:

Complete list countries we are currently delivering.


Fees in other currencies are equivalents of the current EURO exchange rate.
In case your desired destination is not listed, please reach out our Customer Service for a delivery service estimate.

On our website you can choose from the following payment options:

Debit/ Credit Cards - VISA, Mastercard, Maestro, American Express

PayPal

Apple Pay

Google Pay

Shop Pay

Laybuy (Instalments option)

Splitit (instalments option)

Bancontact

Giropay

iDEAL

SOFORT

Proceed to checkout and choose the payment option which best suits you :-)

For instalment payment we offer the following two payment options (simply choose the desired option in checkout process)

Splitit - all you need is a credit card (no Splitit account set up is needed).

No interest, no fees, no late payment penalties, no account set up.

1) Proceed to checkout as normal and select Splitit as your payment method.

2) Choose the desired number of instalments.

3) Enter the credit card details and your order will be on the way. 

4) Payments will be taken each month automatically.

More details about Splitit HERE.

Laybuy - available for UK, AU and NZ residents

1) Proceed to checkout as normal and select Laybuy as your payment method.

2) Log in or sign up to Laybuy and complete your order in seconds.

3) Choose your payment day, view your schedule and select pay now to complete your order.

4) Your order will be on the way.

5) Payments will be taken each week automatically.

We process (pack and ship) each order within 1 business day. You will receive order tracking details within 1-2 working days.

Get in touch! Visit our Contact page for any information regarding your order! We’re happy to answer all your questions :-) .

Our exchange or return policy lasts 30 days from the day you received your order.

To be eligible for an exchange or return, your item must be unused, without make-up marks and in the same condition that you received it. It must also be in its original packaging.

To exchange or return your product, print order confirmation email and send it together with the returning item. Follow instructions of our Return Center:

https://setsofran.returnscenter.com/

Full Refund Policy

SFL Gift Card

Add products you would like to purchase to cart. Proceed to checkout and enter your unique Gift Card code in the field 'Gift card or discount code'. Once you confirm 'Apply' the Gift Card value will be deducted from the sum due for payment.

Each SFL Gift Card has validity 5 years from the day of purchase.

If you do not know the purchase date, please reach out via email info@setsofran.com to identify the expiry date of your Gift Card.

You can redeem your valid SFL Gift Card on www.setsforan.com with purchase of any available product except another Gift Card.

No, the difference will be kept as a remaining balance value on your Gift Card. Available to be redeemed with your next transaction.

Once value of your card is deducted, you can choose from available payment options to pay for the remaining balance.

Yes, you can. You can use any currency enabled on www.setsofran.com. The Gift Card value is anchored to € and any other currency is reflecting actual EURO exchange rate to given currency.

SFL VIP / SETSOFRAN London loyalty program

SETSOFRAN London (SFL) loyalty program. This is our way of showing our appreciation.You’ll earn points for activities on our site, like referrals and purchases.You can use them to earn discounts off purchases, so the more you collect the more you save.

Anyone with an account is automatically enrolled. You can sign up at https://setsofran.com/account and see the SFL Perks icon at bottom left corner of your screen.

You can earn points for all sorts of activities, including referring friends, and making purchases. See all the ways you can earn points click the EarnPoints tab in the menu (see the SFL Perks icon at bottom left corner of your screen)

Once you have enough points, you can redeem them for a reward  (see the SFL Perks icon at bottom left corner of your screen)

No. Go ahead and earn as many as you can!

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